Support
Customer Relations
Urban Web offers customer support service via telephone or online. We will gladly be able to assist you if it is tech support, design questions or general help. We have also setup an online support area for questions and answers using our knowledge base and ticket system to better assist our clients. Below you will find links to our knowledge base and ticketing system. For telephone support please call 250 380 1619 or 250 380 1296.
For existing clients please use the links below to access your account, check for specials or to submit a ticket for any issues your are experiencing.
For articles pertaining to information on a variety of topics concerning, hosting, email, domains, seo and more please visit our Knowledge Base.
Please use Urban Web Portal Home for existing users. Below are some frequently accessed areas.
- Submit a Ticket – For help with trouble shooting
- Annoucements – Maintenace and updates
- Server Status – Check for server uptime
- Network Issues – Information for upcoming network maintenace
- Downloads – WordPress, plugins and general downloads
Check out our client portal for all kinds of valuable tools and information.
For existing clients or for those wanting to know more about our client relation tools click on our logo to go to the client portal area.
We also offer WHMCS setup for clients that need customer relations solutions. Please use the Contact Us Form to obtain more detailed information on WHMCS setup.
For more detailed information or to inquire about our client management tools please use our Contact Us Form so that we can better assist you.
To speak to a representive please call 250 380 1619 or toll free 1 877 889 2573.